to QA scorecard evaluations used in monthly, quarterly, and annual performance reviews. Team Accountability (QA and CSi...The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client...
they are resolved Contributes to QA scorecard evaluations used in monthly, quarterly, and annual performance reviews. Team... Accountability (QA and CSi Performance) – weekly progress report with action items Attend and actively participate in weekly...
; facilitate/deliver new hire presentation Correlates QA to other client metrics. Communication with internal and external clients... regarding employee/team performance Facilitate RCA calibration, facilitate/deliver new hire presentation. Perform other duties...
to QA scorecard evaluations used in monthly, quarterly, and annual performance reviews. Team Accountability (QA and CSi...The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client...
teams Submit recommendation for annual budget Responsible for ensuring program and team metrics, including QA calibration... working style and the ability to work independently and in a team environment. Ability to plan, organize, and schedule work...