& Transition of identified service to Operations. Accountabilities Ensure alignment of ITSM/ITIL practices and processes... Knowledge of the IT landscape and support requirements Strong ITSM knowledge Experience of working with external suppliers...
Management (IAM) solution and transition specialist knowledge to Identity and Access Management staff for operational support... and release lifecycles Proficiency in change management processes, including use of ITSM ticketing systems Demonstration...
of its ITSM tool (ServiceNow) with a number of specialist roles being retained to ensure that the platform can meet current... capability uplift of its ITSM tool (ServiceNow) with a number of specialist roles being retained to ensure that the platform can...
of its ITSM tool (ServiceNow) with a number of specialist roles being retained to ensure that the platform can meet current... a significant capability uplift of its ITSM tool (ServiceNow) with a number of specialist roles being retained to ensure that the...