. Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem... and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis...
the delivery of NBC’s Direct-to-Consumer platform. Drive the incident management process, ensuring that all systems... or similar ITIL tool to manage change and incidents. Expertise in creating run books and other process documentation...
the delivery of NBC's Direct-to-Consumer platform. Drive the incident management process, ensuring that all systems... or similar ITIL tool to manage change and incidents. Expertise in creating run books and other process documentation...
response team, and set up bridge call for communication and collaboration ITIL Incident/Problem Management ITSM/ITIL Service... Incidents process to guide their actions and decisions in resolving the incident as quickly as possible Responsible...
good knowledge of Incident, change & Problem management. ▪ Should have the understanding of the ITSM tool – BMC Remedy... ▪ Adhere to change control policies and procedures ▪ Adhere to the Incident and problem management procedures ▪ Customer...
. Direct CSI initiatives or projects by developing process enhancement strategies. Oversee Organization Change Management... processes such as incident management, request fulfillment and problem management Experience working with Government/Military...
supportability and overall customer experience. Align Change and Problem Management processes with ITSM toolset: Work with the... - minimum of V3 or V4 Foundation. Demonstrable knowledge of Change and Problem modules in ServiceNow (or comparative ITSM toolset...
areas: Request Management, Incident Management, Change Management, Knowledge Management, Problem Management, Configuration... of analysts to design, execute, manage, and improve one or a combination of the following Information Technology (IT) Process...
Process Manager is additionally responsible for ensuring Major Incident follow up through the Major Problem process... team provides Major Incident and Major Problem process support, and this role is the Team Lead. The team is considered...
responsible for Major Incident follow up through the Major Problem process. They will guide the Major Problem process... Problem process support. The team is considered subject matter experts on the process toward critical incident resolution...
and understanding of ITIL Incident, Problem, Change, Configuration, and Request Management processes. Advanced knowledge and deep... understanding of the ServiceNow platform including ITSM, ITOM, PPM and other interrelated modules. Advanced knowledge of process...
and understanding of ITIL Incident, Problem, Change, Configuration, and Request Management processes. Advanced knowledge and deep... understanding of the ServiceNow platform including ITSM, ITOM, PPM and other interrelated modules. Advanced knowledge of process...
Incident, Problem, Change, and Configuration Management in ServiceNow. Qualifications: 3 years of experience Masters... are our number one resource. If you are a problem-solving people-person, apply today! We are seeking a highly skilled ITIL Process Manager. The...
processes (Asset Management, Incident Management, Change Management, Problem Management, Service Level Management..., etc.) Knowledge of key ITSM metrics such as Mean Time to Resolution (MTTR), First Contact Resolution (FCR), Change Success Rate (CSR...
processes (Asset Management, Incident Management, Change Management, Problem Management, Service Level Management..., etc.) Knowledge of key ITSM metrics such as Mean Time to Resolution (MTTR), First Contact Resolution (FCR), Change Success Rate (CSR...
directly with and manage the Customer relationship. Manage key resources supporting Incident Response, Change Management..., Problem Management, Operations and Maintenance (O&M), project sustainment and other ITSM and DevSecOps initiatives...
directly with and manage the Customer relationship. Manage key resources supporting Incident Response, Change Management..., Problem Management, Operations and Maintenance (O&M), project sustainment and other ITSM and DevSecOps initiatives...
directly with and manage the Customer relationship. Manage key resources supporting Incident Response, Change Management..., Problem Management, Operations and Maintenance (O&M), project sustainment and other ITSM and DevSecOps initiatives...
directly with and manage the Customer relationship. Manage key resources supporting Incident Response, Change Management..., Problem Management, Operations and Maintenance (O&M), project sustainment and other ITSM and DevSecOps initiatives...
directly with and manage the Customer relationship. Manage key resources supporting Incident Response, Change Management..., Problem Management, Operations and Maintenance (O&M), project sustainment and other ITSM and DevSecOps initiatives...