The ITSM Service Level Agreement (SLA) and Reporting Analyst is responsible for the requirement gathering, oversight... improvement Expand communication across the group to better inform the colleague community with a consistent story using our ITSM...
and maintain Knowledge Base in ServiceNow where SOC is owner of the process. KPIs and Reporting Support KPIs data collection... Level : Experienced Reporting to: Information Security & Risk Director Cyber Security ITSM Manager The Cyber Security ITSM...
is owner of the process. KPIs and Reporting Support KPIs data collection related to ITSM scope. Drive ticket analysis when... & Risk Director Cyber Security ITSM Manager The Cyber Security ITSM Manager is responsible for delivering effective customer...
Knowledge Base in ServiceNow where SOC is owner of the process. 3.) KPIs and Reporting Support KPIs data collection related... Security & Risk Director Cyber Security ITSM Manager The Cyber Security ITSM Manager is responsible for delivering...
Job Responsibilities: Perform Technical Delivery Management (TDM): Function as Technical Owner and/or Subject Matter... as appropriate Lead process councils, provide user training, & function as primary escalation contact for service area Enhance...
facing colleagues in other IT areas including other IT teams - Cloud, DevOps, Network Infrastructure, ITSM, Architecture... to: Accountable Product Owner in Managing the IT Operations Team within a Command Center environment working closely with Mission...
subject matter expertise and identify areas for further self-development Be a process owner for at least one operational... ITSM (IT Service Management) Experience in ITIL (Information Technology Infrastructure Library) Knowledgeable in...