An ITSM Administrator manages and optimizes the IT service management platform, handling service requests, upgrades... ITSM platform. Perform platform maintenance, upgrades, and ensure optimization. Support service management activities...
in areas such as IT service management (ITSM) process and Strategic Portfolio Management (SPM) process. Requirements... (ITSM) process and Strategic Portfolio Management (SPM) process. - Proficiency in ServiceNow scripting languages...
adoption of AI/ML and automation solutions to improve key areas related to EUC and ITSM. You must be passionate... levels of customer satisfaction. IT Service Management (ITSM): Assist in the adoption and adherence to ITIL/ITSM...
and ITSM. You must be passionate about technology and embrace changes. You must be a good communicator being comfortable..., and service request fulfilment, while maintaining high levels of customer satisfaction. IT Service Management (ITSM): Assist...