Overview: Edgewater Federal Solutions is currently seeking an IT Service Desk Ticketing System Administrator... as they are being performed are documented in the Incident and Problem Management Ticketing System. Ensure Service Desk tickets...
projects. Provide AAR customer support via the IT Service Desk ticketing systems. Manage and provide process documentation... and provide written guides specific to the AAR system/roles (i.e. user, administrator) as well as recorded training sessions...