Metacom Solutions is urgently hiring a Service Desk Specialist Key Requirements Completed at least 1 year of college or a graduate of any field. Minimum of 18 months of Service Desk Strong tech support background with computer troubleshooti...
primary point contact for multiple clients and stakeholders Abilty to coordinate efforts across multiple IT functional teams... robust and rellable performance across all sites. Experience in helpdesk ticket and resolution management, including SLA...
and current information is available for both the helpdesk team and employees. Assist in developing new knowledge base content... to ensure accurate and timely responses to employee inquiries Provide ongoing training and development to other Tier 1 helpdesk...
and current information is available for both the helpdesk team and employees. Assist in developing new knowledge base content... to ensure accurate and timely responses to employee inquiries Provide ongoing training and development to other Tier 1 helpdesk...