Description & Requirements The Help Desk Specialist Tier 2 will provide support to end users on a variety of issues... problems. - Document, track and monitor problems to ensure timely resolution. - Assist in tracking help desk calls pertaining...
Description & Requirements The Help Desk Specialist Tier 1 will provide support to end users on a variety of issues... problems. - Document, track and monitor problems to ensure timely resolution. - Assist in tracking help desk calls pertaining...
staff and other points of contact. DESIRED COMPENTENCIES: Experience in a help desk escalation role supporting over... of experience in a Tier 2 or advanced user support role. Experience managing Active Directory including user and group management...