Description & Requirements The Help Desk Specialist Tier 2 will provide support to end users on a variety of issues... problems. - Document, track and monitor problems to ensure timely resolution. - Assist in tracking help desk calls pertaining...
Description & Requirements The Help Desk Specialist Tier 1 will provide support to end users on a variety of issues... problems. - Document, track and monitor problems to ensure timely resolution. - Assist in tracking help desk calls pertaining...
system Route unresolved tickets to appropriate Tier 2 staff Follow-up and update clients/customers and internal teams... customer service tickets through to resolution. Skills Required 1 year Service/Help Desk experience General knowledge...
as the primary point of contact for help desk support for over 450 DoD CONUS and OCONUS sites, providing enterprise-wide... Servicedesk, Discovery, Smart IT, Digital Workplace, Atrium/CMDB, Minimum 7 years Microsoft SQL Server 2014 and higher, Minimum 10...