Description & Requirements The Help Desk Specialist Tier 1 will provide support to end users on a variety of issues... problems. - Document, track and monitor problems to ensure timely resolution. - Assist in tracking help desk calls pertaining...
Description & Requirements The Help Desk Specialist Tier 2 will provide support to end users on a variety of issues... problems. - Document, track and monitor problems to ensure timely resolution. - Assist in tracking help desk calls pertaining...
support in a remote environment Responsibilities: Tier 1 help desk which includes assessing, resolving or escalated... employees which includes the following elements: Level 1 help desk support Managing and troubleshooting passwords...