The IT Help Desk Technician is responsible for recording the details of reported IT service issues and service requests... years experience in IT help desk (preferred) At least two years experience in a customer service role Desktop support...
is needed, and will collaborate with internal and external resources in resolving IT issues. Perform Level 1 user support, field help desk calls... will also perform Level 2 support, serving as an escalation point for the IT helpdesk when onsite support...