, resolution rates, and customer satisfaction. ▪ Provides business and technical support to customers, helps customers... are maintained across the team to support customer demand. ▪ Partner across internal teams to vet and onboard new products...
insurance company with headquarters in Riyadh a skilled IT Service & Support Manager to join the team. Position Overview...: We are seeking an experienced IT Service and Support Manager to lead our IT Service Management (ITSM), Application Support, IT...
with the customer and providing as much information as possible to the Tech team to resolve it in record time. You work.... You report to the Customer Experience Manager and work in a multicultural environment with great possibility of growth...
performance of country terminating orders. The Exception Support Manager (ESM) will work in direct association with (and in... support of) the LDM Team Manager and will also be a key interface with other CS&O entities (Carrier Vendor Management, TIM...
will bring a solid background in IT support, a genuine passion for customer service, and a proven track record in enhancing... processes and nurturing team growth. In your role as Support Manager, you'll be at the helm of delivering exceptional IT...
) and customer expectations. Collaborate with internal stakeholders, IT teams, vendors, and external partners to identify...Manage and oversee the support and operation of enterprise and banking applications within the organization. Lead...
a customer facing/supporting role (IT services in Cloud environment, consulting, IT BASIS support). Strong knowledge of SAP.... The Role: The senior Digital Customer Engagement Manager (dCEM) is responsible for E2E virtual customer engagement...
a customer facing/supporting role (IT services in Cloud environment, consulting, IT BASIS support). Strong knowledge of SAP.... The Role: The senior Digital Customer Engagement Manager (dCEM) is responsible for E2E virtual customer engagement...
Customer Success Manager - Focused on Data Science Full Time Cairo, Cairo Governorate, Egypt What You'll Do In... at different customer levels including senior/executive management, IT decision makers all leading to increased customer...
WE ARE LOOKING FOR A NEW TEAM MEMBER IN CAIRO! JOIN US! An Associate Customer Success Manager (ACSM) plays a vital... while continuously providing mentorship throughout the customer journey. This is a post-sales role which drives commercial value...
team Participate to the customer SteerCo meeting and provide all the required support when needed Conduct Service Targets... Actions on behalf of the customer Follow up on day-to-day activities and provide all the required support when needed Follow...
or Science Degree); 4 to 5 years of experience, preferably in a customer support in the telecommunication industry. ITIL...about the role Holds accountability for the Quality of solutions provided to Customer Acts as the customers...
about the role Job Summary: We are seeking a highly skilled and proactive Service Delivery Manager (SDM) to oversee.... You will work closely with support teams, clients, and service providers to optimize the performance of our cloud infrastructure...
Excellence team help clients with their organizational challenges to support in the delivery of their strategic plans... and corporate visions within the built environment. We achieve this through providing support across the following core areas...
is a strategic customer advisor and the internal voice for our customer base. The Technical Support Engineer will both have the... and adoption of our software. This position is an individual contributor role, reporting to a Technical Support Manager...
team monthly and collect the FC from the customers. Collect and submit the FC and send it to the customer service... or send it directly to the customer e-mail. in case the invoices not reflected in portal to cancel it and issue new one file...
the sun support Ensure that the Manager is always informed of workload status and details of key issues; Work to ensure... – one that makes better decisions, drives innovation and delivers better business results. Title and Summary Customer Technical...
Role Purpose: The Customer Delivery Senior Project Manager is responsible for leading the delivery of large customer... Agile Portfolio Lead or Program Manager, depending on the delivery structure. Key Responsibilities The Customer Delivery...
. He/She will be working closely with the Product owner and the product IT delivery manager. In an Agile context, the..., Customer Relation Management CRM, Reporting, Billing) Sound understanding of IT industries, solutions and technologies...
. Collaborate with other IT team members, departments, and external vendors to ensure seamless IT support and integration. Provide... training and support to clients, enhancing their proficiency with IT systems. Comply with company policies, procedures...