Call center agent is an employee that manages inbound or outbound customer calls for an organization . An agent may handle a wide range of responsibilities from account inquiries, customer complaints, or product and support issues. Job Type...
Call center agent is an employee that manages inbound or outbound customer calls for an organization . An agent may handle a wide range of responsibilities from account inquiries, customer complaints, or product and support issues. Job Type...
Call center agent is an employee that manages inbound or outbound customer calls for an organization . An agent may handle a wide range of responsibilities from account inquiries, customer complaints, or product and support issues. Job Type...
Overview Team: Central Genesys Cloud Team ibex. is an elite CX outsourcer for the world’s startups, scale-ups.... Exposure to supporting global customers, working 24*7 environment. Must be able to secure Contact Center platform using...
and Core Values of IBEX Global Solutions. Familiar with a variety of the field's concepts, practices, and procedures...Overview The Global Workforce Strategic Partner is responsible for managing relationships with our client workforce...
/accounts across all sites of IBEX Global Philippines, Inc. - Recommending establishment of new or modified reporting methods...) Qualifications At least 6 months working experience at IBEX Global (for internal applicants) Experience working in the WFM...
/accounts across all sites of IBEX Global Philippines, Inc. - Recommending establishment of new or modified reporting methods...) Amenable to Work onsite in Davao or Bohol Qualifications At least 6 months working experience at IBEX Global (for internal...
with global marketing operations teams to ensure integrity in reporting, data management and process development. Develop...
for all customers within assigned region Triage, assign and manage audit cases generated from the Global Portal Partner with sub...
tool), including email campaigns, landing pages, forms, and automated workflows. Liaise with global campaign operations.... Collaborate with EMEA Campaign operations manager, EMEA Marketing Operations, and Global Demand Centre Operations in executing day...
) At least 5 years of related experience in call center quality transaction management preferably with a global quality set up; 3...
Overview 1. Purchasing Assistant for the assigned site/s. 2. Coordinate with Building admin and other vendors. 3. Manage database such as office supplies, headset, lockers, ID 4. Issue company assets to employees. 5. Provide and monit...
Overview The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing perfo...
Overview The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing perfo...
Overview The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. Respons...
Overview The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels...
Overview The QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agen...
Overview The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client’s quality values and methodology. Responsibilities Monitoring of Calls – 15-30 calls per day Daily/weekly/...
Overview The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. Respons...
Overview Responsibilities · Administers both government mandated and company initiated benefits at the Corporate and/or Site level. Likewise, ensures that all benefits administered are consistent to their corresponding status and level ...