Overview Team: Central Genesys Cloud Team ibex. is an elite CX outsourcer for the world’s startups, scale-ups.... Exposure to supporting global customers, working 24*7 environment. Must be able to secure Contact Center platform using...
and Core Values of IBEX Global Solutions. Familiar with a variety of the field's concepts, practices, and procedures...Overview The Global Workforce Strategic Partner is responsible for managing relationships with our client workforce...
/accounts across all sites of IBEX Global Philippines, Inc. - Recommending establishment of new or modified reporting methods...) Qualifications At least 6 months working experience at IBEX Global (for internal applicants) Experience working in the WFM...
with global marketing operations teams to ensure integrity in reporting, data management and process development. Develop...
for all customers within assigned region Triage, assign and manage audit cases generated from the Global Portal Partner with sub...
tool), including email campaigns, landing pages, forms, and automated workflows. Liaise with global campaign operations.... Collaborate with EMEA Campaign operations manager, EMEA Marketing Operations, and Global Demand Centre Operations in executing day...
Overview The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. Respons...
Overview The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing perfo...
Overview The Workforce Scheduler is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels...
Overview The QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agen...
Overview Safety Officer refers to any employee/worker trained and tasked to implement occupational safety and health programs in the workplace in accordance with the provisions of the standards and shall be synonymous to the term “Safety ...
Overview - Responsibilities Receives and responds to workflow requests in the form of trouble tickets through the Remedy ticketing system. Spots problem trends as they emerge. Reduces overall numbers of problems through effective roo...
Overview The Assistant WFM Manager is a junior manager who manages either planners or both planners and real time analysts. This person is responsible for managing and auditing staff plans across multiple sites and LOBs and support connec...
Overview The Workforce Manager will oversee a team of WFM personnel that are responsible for all facets of workforce planning and intraday management. He or she will determine and communicate work schedules and resources for various call ...
Overview The Sr. Client Services Manager will serve as the primary point of contact for the Client and is responsible for the successful and profitable operation of all programs assigned including management of Client expectations and goa...
Overview The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. Respons...
Overview The Sr. Operations Manager is responsible for managing performance of the Operations Managers, its team leaders and their representatives in providing quality services to meet performances and quality needs of clients while suppo...
Overview The Team Manager is responsible for managing, motivating and coordinating the activities of the account, to reach the objectives and service levels defined by the account. Ensuring that calls are handled professionally. Respons...
Overview Primary goals include managing the relationships with our client partners, ensuring globally consistent delivery, providing relevant business insight to Operations partners, delivering timely needs analysis to Training partners, ...
Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contrac...