Job description Job Title: Team Lead - Business Support Specialist (Chat Support Agent) Location: Hybrid - Ortigas... required. Qualifications: Minimum of 5+ years of experience as a Team Lead in a customer support or helpdesk environment, preferably in chat...
Job description Job Title: Team Lead - Business Support Specialist (Chat Support Agent) Location: Hybrid - Ortigas... required. Qualifications: Minimum of 5+ years of experience as a Team Lead in a customer support or helpdesk environment, preferably in chat...
Job Description Job Title: Team Lead - Business Support Specialist (Chat Support Agent) Location: Hybrid - Ortigas... of experience as a Team Lead in a customer support or helpdesk environment, preferably in chat support. Proven experience...
Work Setup: Hybrid (once a week onsite) Location: Makati, Metro Manila Summary: The Customer Service Call Center Agent... Manager will play a crucial role in leading our customer service team for shop.hersheys.com - a direct-to-consumer e-commerce...
Agent Manager will play a crucial role in leading our customer service team for shop.hersheys.com - a direct-to-consumer...Work Setup: Hybrid (once a week onsite) Location: Makati, Metro Manila Summary: The Customer Service Call Center...
every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future...(s) and retain the customer on both inbound and outbound calls, while following federal and state collection guidelines and laws...
our Customer and Agent sales, service and claim experiences. Facilitate or co-facilitate workshops co-design...The opportunity The Customer Experience Designer position is an individual contributor that supports the Lead for NPS...
extraordinary. Where you come in: You will lead a team of agents in our Contact Center in support of our products and service.... You will build and lead a world class Customer Service organization. You will be responsible in meeting customer service queue...
interview with a Team Lead or an Operations Manager. Please join via a computer as you might be required to take a typing test...: Player Engagement Service: Engage Employment Type: Permanent Working Pattern: Hybrid...
with a Team Lead or an Operations Manager. Please join via a computer as you might be required to take a typing test on the spot...Job Description: NOTE THAT THIS ROLE REQUIRES WORKING ONSITE INDEFINITELY. THE LIVE CHAT SUPPORT TEAM WILL PARTNER...
with a Team Lead or an Operations Manager. Please join via a computer as you might be required to take a typing test on the spot...NOTE THAT THIS ROLE REQUIRES WORKING ONSITE INDEFINITELY. THE LIVE CHAT SUPPORT TEAM WILL PARTNER WITH A BIG NAME...
Team Leader (Escalations Team, Europe and Africa) – Quezon City, Philippines Are you looking for an agent’s service... support or agent service, demonstrating effective team management and performance improvements Bachelor’s degree in business...
, (PeopleHub), Employee Service Requests, Virtual Agent, HR Agent Workspace and the Now Mobile. This encompasses all of the HR.... Continuously support the development of our service offering and value proposition for the T&C Technology team. Collaborate...
to review open problem tickets and find opportunities for continuous improvement of our service delivery and customer... communication. Define and maintain incident management processes that reduce customer and agent effort and minimize customer wait...
Job Title : Business Support Specialist - Chat Support Agent Location : Hybrid - Ortigas Pasig Working Hours : 24/5...% resolution rates over time. Maintain a high standard of customer service, ensuring prompt and accurate responses. Contribute...
in either a hybrid and remote capacity. Awarded as a 'best place to work' company, our culture fosters team integrity, positive... You Are: 2+ years of call center and customer support/service experience 1+ years of VOIP experience (SaaS VOIP preferred) 1...
to review open problem tickets and find opportunities for continuous improvement of our service delivery and customer... communication. Define and maintain incident management processes that reduce customer and agent effort and minimize customer wait...
decision-making, develop, and align strategies with the business. Change Agent - enable and empower line managers to lead... alignment with the business' changing demands. Champion the 'hybrid way of working' with a more empowered team focused...
PO and teams to develop and evolve great customer and agent experiences. Position Responsibilities Apply conceptual thinking... Conduct discovery and research to understand the business, and the customer, create service blueprints, journey maps, personas...
– contribute to management team’s strategic decision-making, develop, and align strategies with the business. Change Agent...Operations Manager will effectively drive service delivery for multiple campaigns in the Healthcare vertical under Risk...