Role Overview The Operations Manager will lead day to day delivery for a healthcare BPO account, managing a team... in partnership with WFM to ensure the right capacity and coverage. Ensure timely resolution of escalations from clients and internal...
our employees around the world . The Opportunity: ECI is seeking a dynamic and experienced IT Service Desk Manager to join our team... performance reviews of direct reports. The manager will provide strong leadership to the team, fostering a positive and productive...
Support Manager) oversees the Orange Team operations, ensuring effective service request handling, escalations, and customer... requests and incidents are resolved within SLA requirements. Operational Management Oversee ticket handling, escalations...
support to clients globally 24 5. You will act as the first point of contact to clients handling service requests, incidents..., problems, escalations across Acadia's full product suite. In addition, the position interfaces extensively with other Acadia...
progress of client incidents/tickets and communicates status to Team Lead or to Global Client Support Manager or to client... as appropriate Clients Ability to manage client's expectations/escalations by articulating clearly the team's constraints...
Manager Work Arrangement: Hybrid Our Enterprise Data Office team is looking for experienced professionals... by providing L2 support, resolving incidents, and driving operational optimizations and deployment standards. Depending on level...
, WSUS, IBM Endpoint Manager, etc. Experience with AWS or similar cloud platforms. Any additional Infrastructure or Cloud... operations, technical escalations, and lifecycle management of IT services. The Director will collaborate closely with cross...
About the Job Location: Taguig Corporate Title: Junior Officer to Senior Manager Work Arrangement: Hybrid... Officer. In this role you will ensure SLA performance of data platforms by providing L2 support, resolving incidents...
and resolution of (end user) incidents, which may range from simple cases to more complicated technical issues.... They will have standard operating procedures to support the majority of the incidents. He/she will work with other team members to provide...
user) incidents, which may range from simple cases to more complicated technical issues. They will have standard operating... procedures to support the majority of the incidents. He/she will work with other team members to provide accurate incident...
or TTPs, threat profiling and validation Receives escalations from customer or management of related to Incident Response... Perform performance assessment and merit for the team members Understudy the SOC Manager and be prepared to fill that role...
or TTPs, threat profiling and validation Receives escalations from customer or management of related to Incident Response... Perform performance assessment and merit for the team members Understudy the SOC Manager and be prepared to fill that role...
user) incidents, which may range from simple cases to more complicated technical issues. They will have standard operating... procedures to support the majority of the incidents. He/she will work with other team members to provide accurate incident...
support to clients globally 24 5. You will act as the first point of contact to clients handling service requests, incidents..., problems, escalations across Acadia's full product suite. In addition, the position interfaces extensively with other Acadia...
, and provide our clients with a competitive edge. This client facing role requires problem solving capabilities for incidents... that come into the SMC in a 24x7 support environment Monitor queues for incoming alerts and incidents Work in collaboration...
where relevant and up to date with labour law regulations. As a manager, they are the ultimately accountable in ensuring... delivery in-market Support with critical escalations from the team in areas of: Employee relations & conflict resolution...
Major Incidents, escalations, and RCAs Participate in Problem and Change Management processes Responsible on maintaining... issues to local IT Manager Accountable for escalating technical (tools) and facilities related incidents/issues Execute...
support to clients globally 24×5. You will act as the first point of contact to clients handling service requests, incidents..., problems, escalations across Acadia’s full product suite. In addition, the position interfaces extensively with other Acadia...