efforts in hiring the following positions: Responsibilities: Helpdesk Operations Management: Oversee the Helpdesk ticketing... that optimize Helpdesk operations, aiming to improve first-call resolution rates and overall efficiency. Establish, maintain...
. Responsibilities Responsible for the management of sales team and relationships with assigned clients. Provide consultative... proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer...
Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Operations Management... and helpdesk team members to ensure the facilities are maintained at the highest standards and our services are at the optimum...
Procurement operations Ensure to provide services as helpdesk and system operator of 3rd party management system (Beeline... Procurement operations across region and ensure efficient management and execution of relevant procedures Provide insight...
on vendors Requirements 2-3 years of working experience in Helpdesk, Server, Network, IT Service Management, IT Disaster Recovery... in Singapore and is supported by a strong team of professionals in trading, business development, operations, risk and compliance...
.Responsible for Incident, Service Request, Change, and Problem Ticket Management. 3.Helpdesk and Field service support... management will be preferred. Experience in Helpdesk and Field service-related ticketing tool and system Total years of working...
connectivity and security protocols are maintained. Support user account management, including account creation, modifications..., and access permissions. Support the Desktop / Helpdesk team with daily ticket items. Learn to troubleshoot BAU issues like login...
Responsibilities Responsible for the management of sales team and relationships with assigned clients. Building... to clients to better manage cost. Collaborate proactively and transparently with internal stakeholders (Operations, Customer...
. What you'll do: Manage day-to-day IT operations and provide oversight for IT helpdesk activities. Oversee the onboarding... and technologies to enhance analytics and security observability. Who you are: Minimum 5+ years of experience in IT management...
. What you'll do: Manage day-to-day IT operations and provide oversight for IT helpdesk activities. Oversee the onboarding... and technologies to enhance analytics and security observability. Who you are: Minimum 5+ years of experience in IT management...
JOB PURPOSE Provide proactive IT support to business operations Ensure uniform infrastructure, systems and procedures... and Implement MSIG Asia IT Strategy and Policies ACCOUNTABILITIES Manage and resolve IT Helpdesk logs and other application support...
JOB PURPOSE Provide proactive IT support to business operations Familiar with applications used by MSIG Malaysia... Compliance to Company's policies and standards ACCOUNTABILITIES Assist in manage and resolve IT Helpdesk logs...
Responsibilities System Operations & Support Ensure the full implementation of IT projects, meeting deadlines and functional... specifications. Provide day-to-day IT support for operations, troubleshooting end-user system and application issues promptly...
on vendors Requirements 2-3 years of working experience in Helpdesk, Server, Network, IT Service Management, IT Disaster Recovery... in Singapore and is supported by a strong team of professionals in trading, business development, operations, risk and compliance...
issues and/ or customer complaints channeled via support staff/ helpdesk. Participate in country and group level projects... testing management and production support Participate and assist in coordinating department disaster recovery and business...
ability to work effectively as part of a team and without supervision. Previous experience working on a Helpdesk or Service Desk... telephone, email, chat & web self service. Logging all “calls” within our Call Management application...
and Responsibilities 1. Customer Segmentation & Targeting (IMMPACT) process management Support the Commercial Operations Lead to drive... in Sales and/or Commercial Operations/ SFE/ CRM/CVM Project Management Solid understanding of Sales and Marketing...
problem resolution. Administer and provide User account provisioning. Use the Incident Management System to document... Perform user account management activities Escalate complex problem to appropriate support specialists Responsible...
, hybrid cloud, networking or security. Work with the Helpdesk team in troubleshooting and support for customers. Support the.... Support the Operations Team for technical information when the needs arise. Requirements: At least Diploma (or equivalent...