Description & Requirements The Help Desk Specialist Tier 2 will provide support to end users on a variety of issues... problems. - Document, track and monitor problems to ensure timely resolution. - Assist in tracking help desk calls pertaining...
Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding... or other areas of concern Qualifications 2+ years of help desk support experience Bachelor's degree in Computer Science...
: Active TS/SCI with a Poly required Security+ certification required 3+ year of experience in Help Desk support... and/or system administration Proven experience as a help desk technician or other customer support role Experience and knowledge...
required Security+ certification required 3+ year of experience in Help Desk support and/or system administration Proven experience... as a help desk technician or other customer support role Experience and knowledge of Microsoft Active Directory Knowledge...
and review of workstations with serial numbers, warranty info, and location information. End user Tier 2 support... as well as the Help Center Leadership, Technical Support Lead, and Support Specialist teams. Develops and maintains technical...
Analyst II role provides Tier 2 support to clients, addressing and resolving hardware, software, network and security issues... resolution of Tier 2 server, desktop and application service requests Act as a supportive technical resource for the team...