Description & Requirements The Help Desk Specialist Tier 2 will provide support to end users on a variety of issues... problems. - Document, track and monitor problems to ensure timely resolution. - Assist in tracking help desk calls pertaining...
training period, participate in an after-hours Tier 2 support on-call rotation responding to network outage emergencies... as defined in the department's standard operating procedures; serve as the initial emergency escalation contact for Tier 1 (help...
training period, participate in an after-hours Tier 2 support on-call rotation responding to network outage emergencies... as defined in the department’s standard operating procedures; serve as the initial emergency escalation contact for Tier 1 (help...