users. Author, review, and share Help Desk and training related materials. ESSENTIAL DUTIES & RESPONSIBILITIES Maintain... threaded discussion and message board functionality. Create and edit online training for other Help Desk personnel. Work...
Microsoft Active Directory and perform password resets. Complete allocated tickets from the service desk system. Assist... tickets through their full-service lifecycle using the Quest Service Desk system. Ensure tickets are updated and customers...
Deal Strategy Sales Analyst is a critical member of the Commercial team and serves as a trusted advisor to the Sales team... on deal structures, advises the team on alternative terms and contract options, and or value propositioning to help drive deal...
with current operating systems and resolving technical issues. Prior technical support or help desk experience. Excellent... interpersonal skills, with a customer-focused approach. Familiarity with help desk and ticketing systems. Experience working...