Overview: The Help Desk Analyst is responsible for tier 1 responses and troubleshooting of all incoming requests... to the Help Desk. This position will require a high level of customer interaction and the ability to handle many tasks at the...
Overview: The Help Desk Analyst Co-op troubleshoots and resolves issues related to operating systems, applications... on open support requests. Assign support requests (when required) to the appropriate support technician or analyst. Escalate...