An exciting opportunity as Head of International Contact Centre has become available with this international company..., and managing the overall International Contact Centre strategy. Including resource planning such as labour force and management...
in Cape Town as the Head of Customer Service, where you’ll drive excellence, innovation, and customer-centric strategies... Head of Customer Service in Cape Town will include: Supervise day-to-day operations in the customer services department...
network of contacts, you will also manage contact centre performance in line with Sigma policies and procedures to meet... on the issues specific to the offshore contact centre operations, and you will negotiate economically sound service level...