Department: 12263 Advocate Aurora Health Corporate - Service Desk Status: Full time Benefits Eligible: Yes Hours..., and efficiently recording all interactions with customers while consistently meeting established Service Desk Key Performance...
Desk Key Performance Indicators (KPI). Escalates unresolved requests to second-tier support. Keeps clients informed of the... requested. Assists with providing technical hints and tips to proactively assist customers. Interacts with other HIT resources...