German end user resolution in cooperation with the other English speaking support units. Incident resolution and recovery... communication skills in German and at least upper-intermediate English. Have experience in customer service – experience gained...
as an IT specialist or professional experience High service and customer orientation Excellent language skills in German... to achieve our common goals, we count on you Processing of incoming service requests and incidents based on SLA, KPI, FCR. via...
based on SLA via e-mail. Creation of ad hoc-reports Distribution of tickets inside the Service Desk team Backlog... service and customer orientation Good language skills in German and English language skills required Good knowledge...