Job Description: Job Description: Genesys Contact CX Support Specialist The Genesys Contact CX Support Specialist... Time and Restoration Time targets. you will play a pivotal role in designing, implementing, and managing our Genesys Cloud...
, but are not necessarily limited to these functions Manages real-time activities across all sites around the globe Makes Genesys skill... intervals of the day Monitor Genesys, Real Time Adherence Tools for Schedule Compliance Monitor each skill or queue real time...
solutions (preferably Genesys PureCloud Contact center) Experience migrating existing premises-based PBX’s to cloud PBX...
Certified is added advantage. Technical understanding of various Platform architecture and product features Genesys, SFDC...
required. Experience of working on Genesys Purecloud will be an added benefit. Possesses good business acumen. Minimum education...
of WFM tools required. Experience of working on Genesys Purecloud will be an added benefit. Possesses good business acumen...