Genesys Cloud voice communication infrastructure. He/she must ensure that service is continuous and uninterrupted..., troubleshoot voice and contact center issues. Ability to develop and deploy omnichannel flows (IVR, Chat, Email etc) in Genesys...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Job Summary Responsible for Genesys project support for CIB analytics, which will include data sourcing, data... Genesys Project Team CIB Performance Management Coverage MTs Coverage Country & GBS stakeholders Qualifications...
Salesforce training Genesys Training (peer) Agent Shadowing Audit Shadowing (peer) Audit Calibration (Team) Basic... (preferred, not required) Familiarity with call recording application like Genesys or Verint (preferred...
acumen with Strong knowledge of MS Tools (Excel, PowerPoint) Experience in Contact Centre tools, WFM (Genesys, eWFM...) Telephony (Genesys, Avaya) Experience in performing in-depth analysis using large amounts of data and recommend solutions...
-on experience in Genesys Cloud (PureCloud) contact-center solution. Solid understanding VoIP protocol such as H.323, SIP, SCCP...