You will support the Manager to drive performance and service quality in the call centres across SingHealth through... will be one of the key deliverables. You will ensure proper and systematic documentation of Call Centre work processes and develop...
Executive - Contact Centre (Supporting Singapore) Singapore Contact Centre Handling customer inquiries and providing... on you to: Provide quality customer service to clients over phone call, email or on portal navigation to resolve client’s enquiries...
to operational policies and procedures. Monitor call volume, queue times, and resource allocation to maintain service levels... of operations/ project management in a call centre environment. Proficient in using Microsoft Office applications, including...