resolution with good negotiating and problem-solving skills. Reporting: On time reporting and escalation of projects problems...
ownership for issue resolution with good negotiating and problem-solving skills. Reporting: On time reporting and escalation...
. Documentation, tracking and escalation of issues as appropriate, using JIRA, XRAY _VOIS Equal Opportunity Employer Commitment...
deliverables. Conduct 121 for the team members. Spot check, Escalation management. Audit, Business resiliency readiness. Staff...
at the project level. Risk assessment and risk mitigation plan and timely escalation through review governance process...
criteria at the project level. Risk assessment and risk mitigation plan and timely escalation through review governance...
to plug revenue leakage Act as escalation contact for our clients, striving to assist our clients in resolving complex or non...
, troubleshooting playbooks, and escalation management. Responsibilities: Ensure multiple support systems are updated accurately...
and maintain relationships with partners and onshore teams. Act as the first point of escalation for teams across accounts/clients...
requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager... Project Manager/ Project Teams To provide off-site support and inputs as per client requirements External Clients...
and consulting on BAU, Incidents/emails/alerts for the respective applications. Act as an escalation point for user issues.../Authentication Manager products, preferably VASCO VACMAN controller (One Span) , VASCO (One Span) IDENTIKEY Authentication Server...
Resources, and other key stakeholders to ensure client satisfaction. · Provides back up coverage for the manager.... · Consults with hiring manager and follows processes to achieve SLAs/metrics. · Leads initial consultations with hiring...
The Applications Development Manager is an intermediate management level position responsible for providing full... escalation and prioritize technical issue resolution Leverage skills across Applications Development area to provide technical...
Job Description: What You'll Do Work from the Pune office on a hybrid model Reporting: Manager (Implementation... by addressing inquiries, tracking issues, and ensuring the resolution or escalation of issues following company protocols...
What You'll Do: Work from the Pune office on a hybrid model Reporting: Manager (Implementation Services) We're..., and ensuring the resolution or escalation of issues following company protocols. You will have to deliver assistance to end-users...
performance, escalation handling, clarifying concerns, and seeking feedback and support. Manager for the purpose of settling... Trainers for the purpose of Pre-process and Process training Primary External Interactions Escalation teams at the client...
/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off..., zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no...
Job Description: What You'll Do You will be reporting to the Manager, Tech Support and working from the Pune office... troubleshooting and escalation skills. Proficient in API testing tools like Postman. Experience collaborating and advocating...
or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support ͏ 2... projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation...
requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager... Project Manager/ Project Teams To provide off-site support and inputs as per client requirements External Clients...