Span of Control NA Location All EXL Service Delivery Centers Basic Function The QCA is responsible for monitoring calls...
Job Description: Role: Drive process management rigor to ensure superior service delivery by meeting / exceeding... engagement(s) Act as business interface for client transformation teams, EXL transformation, technology and operations teams...
Job Description: Job Purpose EXL is seeking an experienced Senior Transformation Leader to lead the design..., effectiveness, and client value. This role is placed under the ‘Transformation and Data Insights’ team of EXL’s Emerging Business...
Job Description: Job Purpose This role is placed under the ‘Data Insights’ team of EXL’s Emerging Business Unit... and other stakeholders to implement data-driven strategies for improving processes and enhancing customer service. Use data to drive...
according to the client requirement To meet Key Performance Indicators and associated Service Level Agreement with best quality...
skills Understanding of impact of decisions – on people, service, cost and resource utilization Customer service focus... with ability to lead the resolution of critical/ complex operating and service problems Ability to “step out of the box” Capacity...
information according to the client requirement To meet Key Performance Indicators and associated Service Level Agreement...
for verifying information according to the client requirement To meet Key Performance Indicators and associated Service Level... with all customer-specified Service Level Agreements and Key Performance Indicators Integrity and Trust Time Management Technical...
for verifying information according to the client requirement To meet Key Performance Indicators and associated Service Level... with all customer-specified Service Level Agreements and Key Performance Indicators Integrity and Trust Time Management Technical...
skills Understanding of impact of decisions – on people, service, cost and resource utilization Customer service focus... with ability to lead the resolution of critical/ complex operating and service problems Ability to “step out of the box” Capacity...
for verifying information according to the client requirement To meet Key Performance Indicators and associated Service Level... with all customer-specified Service Level Agreements and Key Performance Indicators Integrity and Trust Time Management Technical...
ability Adaptable & Flexible. Customer service Focus – Ability to empathize with the customer and prioritize requests Other duties...
ability Adaptable & Flexible. Customer service Focus – Ability to empathize with the customer and prioritize requests Other duties...
routine Achieve individual productivity and quality goal Support other team members in meeting service expectations Aid...
and Feedback ability. Clear written and verbal communication. Values & Behavior Customer Service Orientation. Quality...
Job Description: Basic Function- Handling inbound/outbound calls from the customers Customer service... skills and excellent phone manner Active listening skills Document Interpretation skills Customer Service Focus...
· Operational Service Delivery – SLA metrics and KPIs (35%) · Financial – no revenue leakages (20%) · Process Improvements (15...
and timely dispatch of service Ensure that all communication with service providers is quick and efficient and that fastest... and most cost-effective service is dispatched to the customer Effective negotiation skills with service providers to secure service...
of the customer service representative’s skills Authentication - Measurement of the customer service representative’s soft...) - Measurement of the customer service representative’s skills Ensure that the process transactions are processed as per Desktop...
service. As a Team Leader, you will oversee the day-to-day activities of your team, ensuring compliance with regulatory... situations. You'll support your team in resolving complex complaints, promoting digital self-service options, and guiding...