. Requirements: proficiency in Dutch (at least C1) and solid English skills (minimum B2). experience in customer service or in IT... support, handle user inquiries via phone, email, and online platforms, log and document all interactions in the ticketing...
, addressing their IT-related issues and delivering Level 1 support, handle user inquiries via phone, email, and online platforms..., log and document all interactions in the ticketing system with precision, redirect more complex issues to Level 2 support...