applicable work Supervise a team of desktop support agents, offering guidance and support during their shift Ensure the... support team adheres to established SLAs, quality standards, and best practices. Follow procedures and guidelines (including...
applicable work Supervise a team of desktop support agents, offering guidance and support during their shift Ensure the... support team adheres to established SLAs, quality standards, and best practices. Follow procedures and guidelines (including...
. Job Description You will be working directly with a team of highly-skilled Desktop Support agents and be a part of a larger team of IT professionals... that service our corporate infrastructure. This is an in office position Monday-Friday in the office. As Desktop Support...
company Linux networks and optimize their performance. Responsibilities Provide internal IT desktop support in a Ubuntu... within a Linux OS. They must be critical thinkers and problem-solvers with great attention to detail. Since end-user support...
Job Summary The Manager of Technical Support Services within the Service Desk is a pivotal management role..., accountable for the strategic oversight and operational excellence of the Technical Support Team. This role ensures the seamless...
Support Services to ensure reliable and efficient operations of the Service Desk. The Supervisor will coordinate operations... support tools. Advanced understanding of ITIL (Information Technology Infrastructure Library) practices and principles...
the Service Desk Analysts, direct their day-to-day work, and work closely with the Manager, Technical Support Services...., ServiceNow, BMC Remedy) and remote support tools. Advanced understanding of ITIL (Information Technology Infrastructure Library...