that FreedX has to offer. Role Overview: As a Customer Support Agent (L1) at FreedX, you are the frontline representative... escalations. Requirements 1 year of experience in online customer support, ideally within a technology or finance environment...
that FreedX has to offer. Role Overview: As a Senior Technical Support Agent (L2) at FreedX, you are responsible for providing... advanced support for complex technical issues and escalations from the Customer Support team. This role focuses on resolving in...
. The L1 team will handle initial customer enquiries, and where necessary escalate tickets to the L2 technical support team..., and troubleshooting technical issues and incidents. They support our customers throughout the entire customer lifecycle, including...
billion customer engagements each year. The Level 1 Technical Support team assists external and internal customers... range of messaging products, providing customer support over email, phone, and chat, all managed within our customer ticketing tool...
emphasis on the organization’s ability to deliver fair and positive customer outcomes. The Distribution Compliance role... is critical in providing guidance and support to the business to meet new regulatory changes and Manulife initiatives. The...
speaking L1 Customer Support Agent to join our growing team. The L1 Customer Support Agent will be responsible for providing... exceptional customer service and technical support to our clients via phone, email, and chat. The ideal candidate...
Agent to join our growing team. The L1 Customer Support Agent will be responsible for providing exceptional customer service... Degree in any field Position Description: We are seeking a dedicated and enthusiastic Norwegian speaking L1 Customer Support...
and L0 & L1 service request management( statement request, account maintenance, balance inquiry etc and outbound calls..., and instructional videos. Preparing procedures and policies regarding techniques and appropriate agent conduct. Scheduling...