5 CSO Portfolio Management 20% Mapped Book Customer meetings Coverage 5% NA NA NA NA CSO Service Quality 10...% NA NA NA NA CSO Branch Customer Service (FTR, TAT on CASA & SR) 10.0% NA NA NA NA CSO Branch Customer Service (Customer education...
of the Branch) 10% NA NA Service Delivery Officer Branch Customer Base: Conduct customer events in Branches (min 2 per Month...) 10% NA NA Service Delivery Officer Branch Customer Base: Improve digital adoption of Customers of the branch (1% MoM...