. Required language(s): Mandarin/Cantonese and English Minimum 1 year of working experience in the service industry will be an added... + Shift allowance Responsibilities: Handling all inbound calls pertaining to customer general enquiries, complaints, comments...
and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels.... Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics and able to balance...