Job Summary We are seeking a highly motivated Customer Service & Experience Manager to lead and enhance our customer... service operations, ensuring an exceptional customer experience through operational excellence and training delivery...
professional to join our team as a Manager Customer Experience & Relations. Principal Responsibilities With Customer Centricity... Eco-System to drive customer advocacy Govern key service standards and measures (NPS survey results) to mobilize...
. We are currently seeking a high calibre professional to join our team as a Customer Experience Manager. Principal Responsibilities... holistic customer experience and relations strategy which underpins managing down complaints, maximizing customer advocacy...
experience. We are currently seeking a high calibre professional to join our team as a Customer Experience & Relations Manager..."), this role contributes to driving the holistic customer experience and relations strategy which underpins managing...
and mobilize journey owners for enhancement Drive strategic initiatives/ customer experience projects, uncover service gaps... to customer experience metrics Critically review end-to-end customer journeys/ initiatives from customers’ perspective...
; hence they are now looking for a new headcount for a Regional Customer Service Manager - (Projects & BPO) (HKD45k – 55k x 13...) to join their growing team Responsibilities: Lead and coach the operational Customer Service Manager and the CS team in China...
; hence they are now looking for a new headcount for a Regional Customer Service Manager – eCommerce (Operations + Process... efficiency and customer experience. Continuously review, improve, and streamline customer service processes and workflows...
(employee, customer, community) skills as a Customer Service & Operations Manager! Reporting to the Branch Manager..., our Customer Service and Operations Manager is responsible to maintain seamless daily branch operations through leading, guiding...
About the job Customer Service Manager Our client is a global logistics service provider with over 60 years... on Saturday once a month, change roster every month) Holiday: Sun and Public Holiday Position: Customer Service Manager...
, with minimum 2 years at supervisory level in customer service (Medical / Healthcare industry is preferred... but not must) Strong competency working with CRM platforms to resolve customer issues Experience in leading teams in contact centre or fast-paced...
licensed by the Hong Kong Monetary Authority. Job Responsibilities To coach, monitor and manage the customer service... officers in the handling of customer enquiries and requests via various service channels, including hotline...
for providing administrative support to marketing teams related to customer service, handling deposit creation & rollover, account... knowledge and customer service skills Self-motivated and mature with positive attitude Good communication skill with good...
Regional IT & Telecom solutions provider Job Description Responsible for customer service strategies research... initiatives and uplift overall service qualities Responsible for organizing the customer feedback surveying, conducting service...
-related operations management experience Experience of having successfully operated at prime customer contact level Service... delivery management experience with high standard and quality service delivered to customer(s) Demonstrate proven experience...
or operation within the pre-set schedule and timeline Maintain a good customer base and service level to customers Develop... to ensure smooth program implementation, as well as to deliver efficient and accurate execution and uplift customer experience...
to join our department as Senior Distribution Innovation and Experience Manager. Principal responsibilities Works with the Department... on revamping customer experience in key journeys at Branch Accountable for branch and customer feedback on operational...
relevant working experience Good communication and customer service skills Proficient in spoken English, Cantonese... and Putonghua Strong strategic thinking, analytical and leadership skills Candidate with less experience will be considered...
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered.... Job Description: Job Description Spearhead end-to-end service design initiatives, from research and ideation to implementation and evaluation, ensuring alignment...
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered.... Job Description: Job Description Spearhead end-to-end service design initiatives, from research and ideation to implementation and evaluation, ensuring alignment...
. Proactively manage project timelines and provide consistent updates to the Sales Team and Customer Service Manager. Process sales...Customer Service Officer - Project Management Join a pioneering leader in the travel amenity industry, known...