experience ͏ Customer Facing ͏ Need to have good negotiation skills along with proper and assertive communication... about the account status and collect due amount Negotiate with the customer in assertive manner to deliver desired outcome...
communicating with delinquent customers Seek ways to improve quality customer experience by collecting and negotiating terms... Required Qualifications 6+ months of Account Resolution, customer contact, Customer Service, or Sales environment experience, or equivalent...
of data · Locate and correct data entry errors internally or provided by the customer · Compile and update manuals... preferred · 3 years Data Entry Experience · Strong verbal and written communication skills · Organized and detail oriented...
We are seeking a highly motivated Sales Team Leader with previous leadership experience to join our dynamic sales team... our customer base. This role requires a proactive approach to sales management, excellent communication skills, and a passion...
. Experience: Minimum 1-2 years' experience in a call center environment, either Sales, or customer engagement role, and preferably... customer attendance and participation. Your consultative approach and ability to engage customers in meaningful conversations...
with subject matter experts in Customer Care and other key stakeholders to ensure that e-learning content aligns... improvements that directly contribute to enhancing Agent performance and achieving key performance indicators (KPIs). Lead...
of Customer Experience, with a passion for making sure every customer experience is perfect! High level of computer... topics such as Customer Service, Retention, Product & System Training as well as Technical Training. You will be responsible...
monitoring per week and scores for assigned team of technical support agents Coaches, mentors and develops agent team for skills... under supervision of Operations Manager Resolves escalated customer issues Holds team meetings on a regular basis with direct reports...
monitoring per week and scores for assigned team of technical support agents Coaches, mentors and develops agent team for skills... under supervision of Operations Manager Resolves escalated customer issues Holds team meetings on a regular basis with direct reports...
of call centers, call center structures and call center agent behaviorsHas a proven track record of driving customer...Customer advocacy is at the heart of Customer Service. Hopper's Customer Service teams endeavor to automate, in order...
monitoring per week and scores for assigned team of technical support agents Coaches, mentors and develops agent team for skills... under supervision of Operations Manager Resolves escalated customer issues Holds team meetings on a regular basis with direct reports...
(Interactive Virtual Agent) type experience. Any type of IA experience. IVR and ASR experience... such as managing customer satisfaction, configuring NICE products, coordinating across departments, and ensuring project success...
and customer contact. Key Accountabilities: Develop and execute the strategic plans for the country to support high growth.... Ability to sustain strong customer relationships. Excellent verbal & written communication skills Well organized, motivated, energetic...
. What Will You Do As a Call Center Supervisor , you will motivate Customer and Sales Support agents within your team, driving them to achieve... their best and strive to deliver customer experiences of the highest standard. Ideal candidates for this position will be outgoing...
-year experience as front level agent Has handled sales, customer service, finance, tech, or retail accounts Excellent... customer experience. In This Role, You Will Audit live/ recorded calls or transactions (voice, email, and/ or chat) of contact...
. Training programs focus on a variety of topics, such: product knowledge, company philosophy, customer service and leadership... Manager to achieve the effective training programs. 2. Displays leadership in guest hospitality, exemplifies customer service...
monitoring per week and scores for assigned team of technical support agents Coaches, mentors and develops agent team for skills... under supervision of Operations Manager Resolves escalated customer issues Holds team meetings on a regular basis with direct reports...
by Interval, Daily, Monthly, Yearly basis for all customer touchpoint channels based on Monthly Projection with Shrinkage... quality of response provided to inbound and outbound customer contacts via all channels. Also, responsibilities include...
are prioritized and completed on target time. ● Service Quality Monitoring: a. Monitoring the number of agent interactions... be done. ● Document Administration: a. Manages documents related to customer complaints, customer information, or customer specific...
, and troubleshooting training to all agents and evaluating the quality of response provided to inbound and outbound customer contacts via... of results within the contact center through customer feedback and quality monitoring. ● Prepares auxiliary plans for training...