and cost-effective manner. The CA is responsible for customer care and back office related activities including... resolution time. Track and maintain the customer care service level / KPI and metrics Monitor and generate self and team...
Job Description: Role Proficiency: A Voice Associate Able to independently take customer support calls effectively... internal and external entities. • Review patterns of care associated with disease progression; identify contractual services...
in accordance with client and PPD Medical Communications' policies and procedures and contractual agreements. Primary liaison... timely and effective execution on deliverables including scope of work, contractual issues, changes in staffing levels...
, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences... for over 30 years. Job Description: Sutherland is seeking an attentive and goal-oriented person to join us as as Associate...