for our diverse range of Software Solutions offerings. The candidate will be located in India - Pune. As a Customer Care Agent...Job Description: We are currently seeking a talented and ambitious Cutomer Care Agent to help drive engagement...
and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer... availability, documentation). Policy Management (XACML, Open Policy Agent, OPA Gateways, OPA debugging and testing, Rego policy...
& Intraday Managemento Monitor agent adherence, queue activity, and service levels in real time.o Take proactive steps... Work cross-functionally with customer support, HR, and leadership to enhance workforce planning.o Identify inefficiencies...
Monitoring & Intraday Managemento Monitor agent adherence, queue activity, and service levels in real time.o Take proactive steps... Work cross-functionally with customer support, HR, and leadership to enhance workforce planning.o Identify inefficiencies...
to be more competitive, responsive, and customer-focused. We’re investing in key locations such as India, Hungary, Malaysia, and Brazil... risk agent training Maintain process documentation for workflows relating to invoice and pricing updates Tracks vendor...
for both internal and external customers Responding to customer queries on a daily basis Daily processing of bank loan notices... as received from agent banks, Interact with the Investment Manager on their assigned portfolios, inputting/settling trades...
design principles and reshape their thinking about customer experience especially in the contact center / customer care..., Agent Assist, Insights CX and CCAI Platform (Ujet.cx) Drive design thinking innovative workshops with the clients using...
end-to-end customer journey via omnichannel engagement (voice, email, SMS, chat and conversational AI) and optimize agent... (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work...
enhance the end-to-end customer journey via omnichannel engagement (voice, email, SMS, chat and conversational... AI) and optimize agent performance. We invest in our people and put culture first because we believe that happy, fulfilled teams...