for Genesys & FCC system faults in customer and OBS network Liaise with the other OBS groups to resolve contact center faults... v7.6,v8.x & Genesys Voice portal Experience on reporting solutions (Informart & contact center analyser) & client...
technical contact center implementations. Knowledge of contact center applications such as QM, Speech analytics, Automation... services experience in Back office/contact center industry specifically in Digital and CX Transformation Cross domain...
term enduring relationships with partners and the senior leadership within those partners to understand their go to market... desirable A current ServiceNow certification (e.g. Certified System Administrator and/or Certified Implementation Specialist...
Black Belt) and Lean methodologies. Technical/Professional Skills: Voice/Email/Chat contact center optimization..., and expert Process/Business Transformation Specialist to drive Service Transformation/Digital Transformation initiatives and lead...
with Operations. The Cluster AMZL WHS Manager will be responsible to lead a WHS & Safety team members: Safety Specialist, Safety... job responsibilities The AMZL North Cluster Workplace Health and Safety (WHS) Manager is responsible for partnering with senior Cluster...