implementing Salesforce technical solutions in a contact center environment. Responsibilities Manage IT projects... within contact center environment Implement Salesforce technical solutions Implement and manage intelligent IVR, Chatbot, live Chat, VOIP...
offices and test centers (if applicable) are properly maintained by the standards set by the military education center... (CRM) databases to include Salesforce, Peoplesoft, and OnBase. Support management with creating, coordinating...
experience managing IT projects and implementing Salesforce technical solutions in a contact center environment with at least 100... seats. Salesforce Certified Administrator and/or Salesforce Certified Technical Architect * Certified CRM consultant...