Monitor and evaluate language quality using a standard, internally built Communication Evaluation Form. Utilize data... to stakeholders. Implement a targeted Communication Skills development program, monitoring and presenting results based on the agreed...
and timely communication of client and campaign issues to Manager Site Operations Consistently achieves goals for number of call... indicators including the working knowledge to drive appropriate behavior Skills Good oral and verbal communication skills...
and verbal communication skills Ability Redirect and coach for improvement, and gauge user ability and modify delivery... of all tools and associated workflow processes Assist in developing and streamlining procedures Coach, motivate, reward, counsel...
of all tools and associated workflow processes Assist in developing and streamlining procedures Coach, motivate, reward, counsel... flow of communication between agents, supervisors and management. Ensure uniform understanding and adherence to policies...
Strong leadership, written and verbal communication skills Leverage Reports/Information about Team to proactively coach agents... effectively. Strong knowledge of customer service procedures and industry standards. Excellent communication and interpersonal...
In this role, Communication Coach will be responsible for assessing individual communication styles, developing... personalized improvement plans, and providing practical coaching to assist agents in achieving their communication goals. The end...
and timely communication of client and campaign issues to Manager Site Operations Consistently achieves goals for number of call... indicators including the working knowledge to drive appropriate behavior Skills Good oral and verbal communication skills...
and professional relationships with key internal stakeholders and external partners. Motivate, encourage and coach direct reports.... Strong team orientation. Excellent communication (i.e. verbal and written English) and presentation skills. Dynamic and creative...
and professional relationships with key internal stakeholders and external partners. Motivate, encourage and coach direct reports.... Strong team orientation. Excellent communication (i.e. verbal and written English) and presentation skills. Dynamic and creative...
Training within the organization Coach & Mentor Green Belts and project teams to drive value for customers based on roadmap... and calls Excellent communication skills at all levels of Genpact and customer organizations Excellent interpersonal...