Job Summary We are looking to employ a Call Centre Supervisor to manage a market research call centre in Randburg... etc. Grade 12 (minimum) Call centre experience essential Well versed in disciplinary procedures Able to roster and rotate...
Microsoft Office– Intermediate WEB applications such as: Dreamtec Salesforce TGS yard portal First Call Banking...
wording, systems, protocols and procedures Identify and escalate issues to supervisor Call avoidance from other call Centre... agents Fraudulent activities from other call Centre agents Misconduct Must be able to work shifts and overtime when...
wording, systems, protocols and procedures Identify and escalate issues to supervisor o Call avoidance from other call... centre agents o Fraudulent activities from other call centre agents o Misconduct Must be able to work shifts and overtime...
OBJECTIVES Main Function of the Job: Support the Data Centre Management & Site Supervisor with administrative duties... of Incoming Alarms & dispatching of technicians. Logging call outs with service providers and closing off calls once complete...
products. Proven track record of Supervisor role in a Call Centre environment. Benefits Medical Aid. Provident Fund...: Manage and overseeing and inspiring the sales team in the Call Centre to drive revenue growth and achieve performance targets...
-In Learning Navigation - Adequate self-assistance Salesforce Experience - Preferable Experience in Call Centre... communication to actively reduce incoming telephone calls to the call centers across all Companies, Branches and Departments...
client requests. Support the Call Centre Supervisor and handle the switchboard when required. Assist with managing Cash... achievement of sales targets. Responsibilities: Contact allocated customers daily as per the call cycle. Handle incoming...
Linked-In Learning – Navigation – Adequate self-assistance Salesforce Experience – Preferable Experience in Call Centre... communication to actively reduce incoming telephone calls to the call centers across all Companies, Branches and Departments...
Complete handovers Complete job cards after every installation Provide feedback to Manager / Supervisor and Call Centre upon... as per specifications Plan the cable runs with the wireman Obtain customer codes before attending a call daily and when on Standby...
Provide feedback to Manager / Supervisor and Call Centre upon completion of a call Keep stock up to date and assist store man... codes before attending a call daily and when on Standby Complete handovers Complete job cards after every installation...
to their supervisor on all calls listened to as per the department's procedures. Evaluate call centre interactions through call... will be to assess and improve the quality of interactions between our call centre agents and customers. Duties and Responsibilities...