diploma or equivalent; Higher degree in a relevant discipline will be appreciated. Certified Call Center Manager (e.g. CCCM...) or equivalent qualification is a plus. Proven experience as call center manager or similar position. Experience in customer...
coordination & collaboration with expert teams (SCNC, SCE…), GB operation units, country operations, logistics procurement... alignment between countries and hub operations Assumes back up responsibility for line manager, peer senior managers of import...
. At least 5 years of relevant Management experience in financial services and/or call centre operations is desired... following global teams: Segments, Retail Products, Shared Services Contact Centre, Distribution and Enablers spanning Customer...
to support a cause that matters to you. About you: Reporting to the IT&O Platform Operations Manager, and working as part... we deliver to our internal and external customers around the globe as part of our 24X7 Global Operations Centre based in Kuala...
and maintain a high performing Agency Account Manager team. Focuses, motivates and inspires the team in a goal and results.... Conducts one to ones with team members to assess performance against objectives. Carries out call evaluations on a weekly...
alike. The Operator Manager organizes and coordinates the services to ensure that each customer experiences a memorable stay... As the Operator Manager, you will be responsible for performing the following tasks to the highest standards: Actively seek...
a high performing Agency Account Manager team. Focuses, motivates and inspires the team in a goal and results orientated way... with team members to assess performance against objectives. Carries out call evaluations on a weekly basis to ensure consistency...
improvement and change management in the operation Create customer-specific and cross-regional distribution concepts... in communication skills. BASF Asia-Pacific Service Centre was established in 2005. Located in Kuala Lumpur, the regional service hub...
. Ensure compliance to client's policies, procedures and strategies. To manage the smooth delivery service for Call centre.... To continuously seek for operation excellence to achieve efficiency , low cost and quality services. To maintain a minimum level...
Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business... Ensuring the smooth operation of shifts and provide supervision and advice on CASA fraud matters. Reviewing the fraud alerts...
(InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS... the smooth operation of shifts and provide supervision and advice on CASA fraud matters. Reviewing the fraud alerts...
Operation Vendor Management (LLP/LSP): Management of service provider (LLP/3PL) service requirement, change management... BASF Asia-Pacific Service Centre was established in 2005. Located in Kuala Lumpur, the regional service hub...
requests receive from merchants, customers and Contact Centre. Manage email duties and authorization, assisting Call Centre... Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business...
and implementation of measures/projects within and across regions Change Management: Partner closing with division operation leads... BASF Asia-Pacific Service Centre was established in 2005. Located in Kuala Lumpur, the regional service hub...
Manager and support the team in managing projects and operation tasks. Main Tasks To support Request fulfilment... to be your best in every stage of your life. That's what we call you@BASF. Click here to learn more. A unique total offer: you@BASF At BASF...
Manager and support the team in managing projects and operation tasks. Main Tasks To support Request fulfilment... to be your best in every stage of your life. That's what we call you@BASF. Click here to learn more. A unique total offer: you@BASF At BASF...