involvement up to 48 hours for hourly employees Responsibilities: The role… As a Call Center Agent you serve as an advocate..., you… Are friendly, conversational and trustworthy Are proficient in using call center software and multichannel tools Are passionate...
Job Purpose & Scope: Responsible for providing guidance to and oversight of call center support staff. Ensures day... effectively. Performs quality assurance analysis of call center activities. Essential Job Functions: Provides guidance...
assurance monitoring of call center activities. Tracks agent key performance indicators (KPI) and prepares regular individual...Job Description: Job Purpose & Scope Responsible for providing guidance to and oversight of call center support...