SalesBizLab We are is seeking a dedicated and customer-focused Call Center Agent to join our team. The ideal candidate... service or a call center is a plus. Problem-solving skills and a positive attitude. Benefits: Health insurance (medical...
Job Title: Call Center Agent Location: Jersey City, NJ Job Type: Full-Time Job Summary...: We are looking for a dedicated and customer-oriented Call Center Agent to join our team. In this role, you will be responsible for managing inbound...
environment Functional knowledge of Call Center agent workflow/routing (skilling and leveling) preferred Ability to work nights... of agent's performance from all teams at all sites Drive real-time adherence to the expected capacity against the...
the call center's vacation and personal day allocation including annual and month-to-month management of allotments..., reallocating resources, making last minute schedule adjustments, and reforecasting call volumes. Forecasting - Accurately forecast...