Job Description: At Calabrio, we are revolutionizing the way organizations connect with their customers..., and we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform Calabrio ONE, coupled...
technological expertise, including MuleSoft, AWS, and Contact Center applications such as Cisco Cloud, PolyAI IVR, Calabrio, Alvaria..., storage, and networking Knowledge and experience with Contact Center applications such as Cisco Cloud, PolyAI IVR, Calabrio...
, and Contact Center applications such as Cisco Cloud, PolyAI IVR, Calabrio, Alvaria, and Cisco Portal. MuleSoft Observability... such as Cisco Cloud, PolyAI IVR, Calabrio, Alvaria, Cisco Portal, or similar systems Experience with Dynatrace and Datadog...
Management Tools such as Calabrio WFM is a plus Experience defining requirements and using data and metrics to draw business...
. NICE, Assembled, Calabrio, Playvox, etc.) Deep understanding of statistical analysis and data modeling techniques...
. Must have extensive/recent CONTACT CENTER experience (i.e. Cisco, Genesys, Calabrio, WXCCE, etc.) Preferred Skills CPM Certified... Experience with delivering WxCCE, Calabrio WFO, CCB, Voice, Chat and VA Channels. Experience with WxCCE service Licensing...
o Cisco IPCC Express o H323/SIP · Experience working with integrations like Mindful (call back) & Calabrio (call recording...