and expectations. The Role: As the CX Escalation Specialist, you will be responsible for managing and overseeing customer... with cross-functional teams, guiding the CX escalation teams through troubleshooting and information gathering, while liaising...
-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks' cloud-based software... and represent the customers while figuring out solutions and workarounds. Following standard procedures for the proper escalation...
-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks' cloud-based software... and represent the customers while figuring out solutions and workarounds. Following standard procedures for the proper escalation...
-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software... and represent the customers while figuring out solutions and workarounds. Following standard procedures for the proper escalation...