A chat representative interacts with consumers to address their inquiries and problems in the moment. You could just... work in sales in this line of business, or you could fix technological problems. Quick responses through live chat...
in hospitality, tourism, or a related field is preferred. Join Voyage Canvas as a remote travel agent and embark on a journey... to delivering unforgettable experiences. Position: Travel Assistant - Work From Home Location: Remote Responsibilities...
. Setting up and customizing MIAW chat features, including chat buttons, pre-chat forms, routing rules, and agent availability... guidelines. Monitoring key MIAW metrics like chat volume, resolution times, customer satisfaction, and agent performance...
with both an onsite and remote workforce Management of Genesys Telephony pathing and agent set-up Work in collaboration with Director... includes forecasting and scheduling in a multi-channel 24/7 environment with both an onsite and remote workforce. Primary...
experience. Systems Configuration & Management Administers and maintains the RingCentral platform, including voice, chat... campaigns, scripts, quality evaluations, and workforce management schedules. Configures and manages agent accounts, skills...