customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales... and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care...
. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales... that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service...
, brakes, air conditioning, etc. Communicate directly with the Service Advisor so that customers are informed... and ability to operate electronic diagnostic equipment Excellent customer service skills and basic computer competencies Positive...
Qualifications 3-5 years of experience preferred providing outstanding customer service in the automotive or related fields... closely with the Remote Diagnostic Team, who drafts the vehicle repair plan. The Service Advisor will activate the repair plan...