customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales... and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care...
Job Overview Summary/Objective The Service Advisor sells and schedules needed service work in the service department... the vehicle with customer as needed to confirm the problem Refers to service history, inspects vehicle, and recommends...
as required Communicates with Service Advisor and/or Dispatcher if additional work is needed Aids Service Writer as needed to write work... to determine if further safety or service work is required or recommended Verifies vehicle serviceability and ensures quality...